Best practice question about help desk

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Great point. I had not considered the angle you raised in the second paragraph — it reframes the whole thing for me.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

Strong agree. Good defaults beat a wall of toggles every single time.