Best practice question about knowledge base

Strong agree. Good defaults beat a wall of toggles every single time.

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.