What is the recommended way to handle help desk?

FI Finn O'Brien vor 2 Monaten Gelöst

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

Antworten 4

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PR Priya Nair vor 2 Monaten Akzeptiert

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.

OM Omar Haddad vor 2 Monaten

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

EL Elena Petrova vor 2 Monaten

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

PR Priya Nair vor 2 Monaten

Strong agree. Good defaults beat a wall of toggles every single time.